Self-service
Customers fix their own orders.
Cancel an order, change the shipping address, start a return or report a damaged item, right from the help widget. It happens in Shopify straight away, within the rules you set.
Shopify app · Free plan
Fewer “where is my order?” emails.
HelpDock adds a help widget to your store. Customers find answers, track orders and cancel, change or return orders on their own. Only the questions that need you reach your inbox.
Free plan, no time limit · Works with any theme · No chatbot, no AI guessing
Inbox5 new
- Maya R.Where is my order #1042?→ Order tracking
- Daniel K.Can I still change my address?→ Self-service
- Priya S.How do returns work?→ Return request
- Tom W.Do you ship to Canada?→ Help center
- Lena M.Item arrived damagedTicket for you
Example: 4 of 5 handled by the customer in the widget. One ticket left for you.
See it in action
One minute, start to finish.
A customer tracks an order, changes an address and finds an answer, and the store owner sees what was handled.
How it works
Live on your store in minutes.
Install from the Shopify App Store
One click, no code. HelpDock works with any Shopify theme and on every Shopify plan.
Add your answers
Import the FAQs you already have on your theme or pages, or write new ones. Turn on the self-service actions you want.
Switch on the widget
Enable HelpDock in your theme editor. Customers get a help button on every page of your store.
What it does
Most support emails are the same five questions.
Order status, changes, returns, damaged items and shipping. HelpDock answers them on your store, so the email never gets written.
Tracking & answers
“Where is my order?” answered before it’s asked.
Customers look up an order with their email and order number and see its live status and tracking link. Your FAQ sits in the same widget, searchable, on every page of your store.
Tickets & analytics
One tidy inbox for the rest.
What still needs you arrives as a ticket with the topic and order attached. Analytics show how many questions were self-served, the hours that saved you, and which searches found no answer.
Before and after
What happens when a customer asks…
Customer asksWithout HelpDockWith HelpDock
“Where is my order?”WithoutThey email you. You look up the order and paste the tracking link.With HelpDockThey enter the order number and email and see the status and tracking link.
“Can I change my address?”WithoutA few emails back and forth, then you edit the order by hand and hope it hasn’t shipped.With HelpDockThey change it in the widget, within the time window you set.
“I want to cancel.”WithoutYou find the order, cancel it and refund it yourself.With HelpDockThey cancel an unfulfilled order themselves, with an automatic refund if you allow it.
“It arrived damaged.”WithoutYou ask for photos and the order number, then wait for a reply.With HelpDockThey report it with photos. You get one ticket with the order attached.
“Do you ship to Canada?”WithoutAnother email to answer.With HelpDockThey search your FAQ and find the answer.
Pricing
Start free. Upgrade when it pays for itself.
Billed through Shopify. Paid plans come with a 14-day free trial. Yearly billing saves about 17%.
Free
$0 forever
- Help widget with unlimited FAQs
- Unlimited order tracking
- Contact form with topic picker
- Ticket inbox (50 tickets a month)
- Analytics for the last 7 days
Pro
$4.99 per month
- Everything in Free
- Unlimited tickets
- Remove “Powered by HelpDock”
- Full analytics and time saved
- Bulk actions and CSV export
- Custom launcher style
Plus
$12.49 per month
- Everything in Pro
- Self-service cancellations
- Self-service address changes
- Self-service returns and approvals
- Damaged or wrong item reports with photos
Free calculator
What does support cost your store?
Put in your own numbers. Even small stores are often surprised by the hours that go into answering the same questions.
Try HelpDock freeFAQ
Questions, answered.
Is HelpDock a live chat or a chatbot?
Neither. There’s no chat window to staff and no AI making up answers. Customers search the answers you wrote, look up their orders and use the self-service actions you turned on. Anything that needs you becomes a ticket you answer when it suits you.
Does it work with my theme?
Yes. HelpDock is a theme app embed, so it works with any Shopify theme without editing code. You switch it on in the theme editor and can switch it off the same way.
Is order lookup safe?
Customers need both the order number and the email on the order to see anything. Cancelling, changing the address and returns are only offered to signed-in customers, for their own orders, within the rules you set.
Is there really a free plan?
Yes. The free plan includes the help widget with unlimited FAQs, unlimited order tracking, the contact form and 50 tickets a month, with no time limit. Pro and Plus come with a 14-day free trial.
How does billing work?
Through Shopify. Charges appear on your Shopify bill, and you can change or cancel your plan any time from inside the app. Uninstalling stops billing.
Which stores is it for?
Shopify stores that answer the same order questions again and again, usually without a dedicated support team. If you already use a full helpdesk, HelpDock can still take the routine questions off it.
Let your customers help themselves.
Install HelpDock free and have answers, order tracking and self-service live on your store today.
Free plan, no time limit · 14-day trial on paid plans · Billed through Shopify